Technical Support Specialist SGS Jobs 2022 In Metro Manila

Technical Support Specialist SGS Jobs 2022 In Metro Manila

Job Description:

  • Deliver high-quality customer service through first-line support tasks
  • A frustrated customer is helped by a chatbot
  • Deciding on incident severity/priority.
  • The Tragedy of the Fire
  • All you need to know about risk-free contact resolution and troubleshooting
  • Rethinking Incident Management

Qualification For Technical Support Specialist SGS Jobs 2022

  • Bachelor’s degree or equivalent in engineering or information technology/service management courses
  • Previous Customer facing role
  • experienced with office applications and internet tools, and know the basics of programming for software.
  • Experience of multi-cultural environments.
  • Microsoft Certified Engineer is preferred

Candidate Skills:

  • Knowledge of Lenovo desktops, laptops, and HP printers and scanners
  • Common Office 365 applications are Word, Excel, PowerPoint, Outlook, and Sharepoint.
  • Network-related issues: A knowledge base of networking concepts and troubleshooting end-user network-related issues.
  • SGS offers mobile app installation, supporting both iOS and Android devices.
  • You need AD management experience, like creating and removing AD accounts. You also have to know how to grant people appropriate permissions, enable and unlock disabled accounts, etc.
  • The role requires the employee to be accurate with updates.
  • Adapting to a Problem.
  • Why pro-activity is so important.
  • How to collaborate with teammates both in-person and remotely.

SGS Company Description

You can collaborate with SGS, which is known as the global benchmark for quality and integrity. This company operates a network of 2,600 offices, 93000 employees, and laboratories.

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Technical Support Specialist SGS